How do I group quarantine?

Q1. What type of places are used for group quarantine facilities?

A1. Group quarantine facilities include public training centers, dormitories, hotels, etc.

Q2. Where are group quarantine facilities located?

A2. Currently, the Ministry of Health and Welfare (MOHW) has 49 group quarantine facilities in the north, middle, and south of Taiwan.

Q3. Can I choose which group quarantine facility I want to go to?

A3. The group quarantine facility is assigned by the CDC, and the individual cannot choose the area or quarantine location.

Q4. Will internet be provided?

A4. All equipment related to internet, TV, and so on will be provided at the group quarantine facility.

Q5. What is the cost of the group quarantine facility? How do I pay (cash, credit card, bank transfer)? Can I upgrade to a better facility at my own expense?

A5. People who apply to stay in a group quarantine facility at their own expense can log onto the Quarantine System for Entry Portal (https://hdhq.mohw.gov.tw). The fee is NT$2,000 per person each day, but children under the age of 12 who live in the same room as their father or mother will not be charged. After the quarantine person(s) enters Taiwan, they will be guided to an epidemic prevention taxi (self-paid) and go directly to the group quarantine facility. The group quarantine facility is assigned by the CDC, and the individual will not be able to select the quarantine location. When your quarantine is complete, please arrange for your own taxi or ask your family to pick you up.

Q6. I hear that group quarantine facilities are open for reservations. When and how do I book one?

A6. Those who wish to book a group quarantine facility must make an appointment and pay for it at the Quarantine System for Entry Portal 48 hours before their flight is expected to arrive in Taiwan in order to acquire a Reservation Identification Code.

Q7. Can the group quarantine facility issue an invoice? Can I pay in installments?

A7.

  1. If you book through the online system and pay by credit card, you will not be able to get an invoice or receipt. The relevant charges will be proved by the credit card billing statement provided by the credit card company (if the credit card used is not in the name of the person undergoing quarantine, and the charges are to be reported to the company, please consider whether you should book a group quarantine facility to avoid any trouble with reimbursement).
  2. Paying in installments it not possible.

Q8. What will be displayed on the payment unit after I swipe my card?

A8. The Ministry of Health and Welfare.

Q9. If another quarantine location becomes available, can I cancel my booking for the group quarantine facility even though payment has already been made?

A9. Once payment has been made, there are no refunds even if you are unable to stay. If you are unable to check in due to non-personal factors such as flight cancellations or force majeure circumstances, please submit a written application to the Ministry of Health and Welfare with the relevant proof. After inspection and approval, the quarantine fee will be refunded. Please note that all transfer fees incurred from your credit card shall be borne by the individual.

Q10. Can a family live together? What if there are young children in need of care?

A10. The quarantine room is based on the principle of one person per room. If there are those who need care, such as infants or the elderly, there should be at most one caregiver, and masks must be worn in the quarantine room. The quarantined individual must stay within their own quarantine room, may not leave their room or enter another quarantined individual’s room without permission, and must eat in their own room. If any quarantined individuals leave their quarantine room without permission, they shall be fined according to law.

For more information related to group quarantine, please refer to the Ministry of Health and Welfare’s website .