Customer Service Project Management Specialist

The Customer Service Project Management Specialist supports both project execution and daily operations by coordinating cross-functional initiatives, optimizing workflows, and managing CS-related systems, communications, and reports to enhance service efficiency and customer experience.

【General Responsibilities】

  1. Facilitate communications across functions to well understand cross-department campaigns, business requirement, project goal and progress
  2. Develop and document detailed project plans for business implementation and operational execution
  3. Identify and schedule project deliverables, milestones, and required tasks and be able to present to stakeholders
  4. Proactively identify areas of process improvement and take lead for process/operation improvement initiatives
  5. Manage website or content-related issue reports and follow up with relevant teams for resolution.
  6. Handle CS internal system permission requests and maintain proper access control records.
  7. Oversee CS communication materials, including customer notification emails and standard templates, etc.
  8. Collect and analyze product issue feedback, prepare reports, and coordinate with product teams for follow-up actions.

【Job Requirements】

  1. Bachelor/Masters degree or equivalent related experience
  2. Fluent level of English (TOEIC 750+)
  3. Excellent verbal and written communication skills in English and Mandarin, as well as ability to present and explain technical information in a way that established rapport, persuades others, and gains understanding.
  4. Strong and solid project management, organizational, and time-management skills with ability to multi-task and manage projects in a cross functional environment.
  5. Superior problem solving, communication and negotiation skills including effective leadership, planning and motivational capabilities.