GL-跨境電商客戶管理經理 Customer Success Manager

【About CYBERBIZ】 CYBERBIZ was found on 2014. Our services include E-commerce, warehouse and POS system. All the services are built on SaaS platform so the data are synchronized among them. This enhances CYBERBIZ to provide the BEST OMO solutions to our customers. More than 20,000 companies use CYBERBIZ. Our rich industry-specific features help you to win customers and gain better revenue. We are looking for talents to join our company to help us to expand internationally. If you are interested in E-commerce industry, CYBERBIZ will be a wonderful stage for you to exercise your talent and grow together. 【JOB DESCRIPTION】 On-boarding (1) Assist customers to successfully employ EC platform to run their business. (2) Run contract process with customers. Customer success (1) Receive requests from existing customers regarding EC platform (2) Evaluate importance of each request and communicate to the supervisor (3) Feedback to user evaluation results of requests / Receive feedback from user in case the request has been implement. (4) Promote new developed features to existing customers in order to help them to increase GMV (5) Give advices to existing customers in order to help them to increase GMV Retention (1) Retain the existing customers to continually employ CYBERBIZ’s EC platform. (2) Run contract process for subscription retention. Other (1) Support other operations according to supervisor’s request.”