Key Account Manager

The Key Accounts Analyst/Manager role will develop strategic partnerships with customers to understand and anticipate business needs to ensure business objectives are being met. This role is responsible for recognizing and seeking new business opportunities within the current key account base. Take a proactive approach to all aspects of account management and service delivery to clients, Ensuring client needs are identified and met in line with agreed service standards.

Essential Duties and Responsibilities • Responsible for executing the account strategy and management to improve quality of relationships, product penetration, revenue share, supplier status and ranking. • Serve as a customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction. • Ensure that all account plans, service level agreements, standard operating procedures, organizational charts, account information and related documentation are current and on file record. • Develop key relationships at all levels within the account that drive proactive solutions that are innovative and provide value relative to the customer’s needs. • Provide overall management of new, existing portfolio and information relative to the customers including implementation of new procedures, quotes, contract agreements, routing, ad-hoc bids, and special projects. • Reporting to management and clients on KPIs to track client activity and CNW performance. • Ensure accuracy and timeliness of reporting in sales pipeline management, all regular and ad-hoc sales reports as and when required.