Program Coordinator, Taipei

CIEE is seeking a Programs Coordinator to support the development and delivery of student services and program logistics. This role will ensure smooth operations across all aspects of student services, including orientation, excursions, volunteer opportunities, housing, and adherence to CIEE’s health, safety, and security protocols.

Responsibilities: Advising and Communication
• Serve as a resource and counsel for individual students, student interest groups and student populations with unique needs
• Create a welcoming, trusting and open environment and meet informally and frequently with students to discuss all student life matters
• Provide referrals to individual students for professional counselling and medical services as required
• Keep student information confidential when appropriate and share relevant student information with CIEE colleagues, sending school or parents when necessary to protect student health and safety or to resolve disciplinary or academic issues
• Be available during business hours for regular advising and by phone for emergencies after hours

Student Conduct
• Communicate applicable codes of conduct and the consequences of noncompliance to participants
• Take appropriate action when students violate codes of conduct, in coordination with the Programs Manager and the Center Director depending on degree of severity and number of infractions

Orientation
• Implement pre-departure and on-site orientation programs in consultation with the Programs Manager and the Center Director • Support the delivery of orientation content for all centre sessions regarding health and safety, housing, registration, and logistics
• Execute campus and city orientations, excursions and cohort building exercises and activities

Activities
• Work closely with the Programs Manager and the Center Director to design a program of activities and events that support the needs and learning goals of individual programs
• Implement experiential learning and volunteer opportunities and events • Conduct student evaluation of activities each term

Housing
• Support and coordinate housing arrangements for students to ensure these standards and objectives are met
• Support and coordinate the selection and management of roommates and host families
• Conduct evaluations of housing and host families during each term
• Oversee the communication with housing providers to ensure maintenance requests are adequately addressed

Health and Safety
• Perform necessary due diligence to ensure a healthy and safe environment in the dormitory and during trips for both students and staff
• Implement emergency protocols, and introduce these protocols to students and staff each semester during orientation and prior to trips
• Serve as contact for emergencies, ensuring timely and efficient reporting to senior management. • Maintain the Student Travel Itinerary and ensure that students register all overnight or long-distance travel outside the city

What you’ll bring: • Strong organizational and operational management skills with a track record of handling complex, multi-faceted programs. • Exceptional interpersonal and communication skills with the ability to lead diverse teams and interact with a wide range of stakeholders. • Strong commitment to diversity, equity, and inclusion. • Ability to manage crisis situations with calm and sound judgment. • Experience working in an international, cross-cultural environment is preferred. • Bachelor’s degree or international equivalent. • Proficiency in Microsoft Office Suite and project management tools.

Additional Requirements 

A background check will be conducted as a condition of employment.  .  Must have authorization to work in the designated location.