(Senior) CRM Application Consultant ( Microsoft Dynamics CRM )

Job Responsibilities: • Act as an Application Consultant of Microsoft Dynamics D365 CRM in order to deliver excellent consulting services to different clients • Becoming a functional master of Microsoft Dynamics • Participating in implementation projects providing consulting services to clients, including training, business requirement analysis, system design, system testing, support and maintenance • Design and coordinate the integration of our enterprise applications implemented using different technologies and platforms • Ability to analyze client requirements and objectives to determine how software can best meet client’s requirements and objectives • Provides pre and post sales support • Test and QA developments • Perform first tier troubleshooting and problem resolving • Able to isolate IT related problem and escalate to next level support when required • Perform other consulting and support related duties as assigned • Work very closely with our local and regional team of professional consultants • Assist in the preparation of service estimates and project plans • Liaise with product vendors on any issues relevant for our customers or Tectura • To maintain, review and improve the internal standards and systems used within Tectura • Ensure timesheets are entered accurately on a timely basis