Senior Technical Account Manager (Taipei)(3070019)

【本職缺優先審核至高通官網投遞人選】請至高通官網上傳英文履歷表：https://qualcomm.wd12.myworkdayjobs.com/External/job/Taipei-TWN/Technical-Account-Manager–Senior_3070019 【Talents who apply job through Qualcomm Career Website will be reviewed and considered as top priority】 https://qualcomm.wd12.myworkdayjobs.com/External/job/Taipei-TWN/Technical-Account-Manager--Senior_3070019

【Job Description】

  • As a Technical PM role responsible for creating a bridge between customers and QCT in order to facilitate timely and quality problem resolution. Advocate and promote the needs of customers within QCT’s Marketing and Engineering groups.
  • Responsible for supporting QCT customers product development, coordinate trouble-shooting, training, system issues debugging.
  • Responsible for technical account and project management including pre- and post-sale design win support.
  • Work individually, within teams and lead cross-functional groups to manage projects. Define, coordinate and drive to completion multiple customer issues across a wide area of topics.
  • Proactively identify internal management intelligence based on interactions with customers and visibility into industry trends.
  • The individual must be capable of representing technical topics for Qualcomm products to customers at all levels. Must be a self-starter who requires minimal supervision.

【Industry Experience】

  • 4-5 years of prior relevant work in industry. With WOS experience is even better.
  • Solid Knowledge and experience with digital communications and cellular telephony or computer science and experience in engineering methodologies, terminology, and tools is a must.
  • Demonstrate knowledge of markets served by Qualcomm and applicable industry standards.

【Technical Acumen】

  • Familiar with Qualcomm’s Snapdragon family and embedded tools used for developing and debugging smartphones, laptops, or IOT end products.
  • Provide quick and accurate answers to customer inquiries, only occasionally relying on consultation with experienced peers and/or managers.
  • Conversant in the technical underpinnings of the industry, the industry structure and competitive dynamics, and the specific capabilities and strategies of key industry players.
  • Assist in defining customer support and documentation plans by working with applications group.

【Project Management Skills】

  • Superior project management skills with the ability to think strategically and work tactically.

【Strong organizational skills】

  • Able to juggle priority of multiple tasks. Demonstrate initiative to drive issues to completion and across department boundaries.
  • Must have a ‘can-do’ attitude and be comfortable with multi-tasking and handling conflicting priorities. Should be assertive and able to drive initiatives and act as a process champion in the organization