Customer Service Specialist , Ad.Creative

• About Us - Recognized by G2 as the 3rd fastest-growing product globally in both 2023 and 2024, AdCreative.ai is a Paris-based startup backed by Europe’s top investors. In just 18 months, we’ve gone from $0 to $40M in ARR, serving users in 192+ countries—and we’re just getting started. We help businesses of all sizes—from solopreneurs to global brands—create high-converting ad creatives powered by AI. With a team of 70+ people across the world (including 25 at our Paris HQ), we’re building the future of advertising—and we want you on this journey.

• About the Role - We’re looking for a Customer Service Specialist based in Taiwan who’s excited to help users succeed and take ownership in a global, fast-paced environment. You’ll join a passionate team, support users via chat and email, and ensure every customer gets maximum value from AdCreative.ai.

• This role is perfect if you: ✅ Are passionate about tech, startups, and AI ✅ Love helping people and solving problems ✅ Want to grow in a fast-paced, international company

• What You’ll Be Doing -

1. Deliver friendly, fast, and helpful support via chat and email
2. Troubleshoot user issues and guide them through features
3. Help customers get the best results and ROI with AdCreative.ai
4. Track and prioritize customer feedback to improve the product
5. Be the voice of the customer—collaborate with product and tech teams
6. Contribute to our help center and internal documentation
7. Join weekly team meetings, brainstorms, and knowledge sessions

• What We’re Looking For -

1. Fluent in English (written and spoken)
2. Excellent communication skills and a positive, proactive mindset
3. Self-starter who works well independently and takes initiative
4. Organized and detail-oriented
5. A problem-solver who enjoys figuring things out

• Bonus points if you have: ✨ Experience in customer-facing roles ✨ Familiarity with Intercom, Zendesk, or other CRMs ✨An interest or background in marketing, SaaS, or design tools