Customer Service Supervisor

[General Responsibilities] Customer Satisfaction: (1)Develop and implement strategies to improve customer satisfaction and loyalty. (2)Analyze customer feedback and trends to identify areas for improvement. (3)Resolve escalated customer issues and complaints in a timely and effective manner. Process Improvement: (1)Identify opportunities to streamline customer service processes and improve effic iency. (2)Implement new technologies and tools to enhance customer support. (3)Collaborate with cross-functional teams to drive continuous improvement. Oversee a team of customer service representatives, providing guidance, training, and support. Develop and implement performance metrics to measure team effectiveness. Conduct regular team meetings and one-on-one coaching sessions. Foster a positive and customer-centric culture within the team. [Job Requirements] Bachelor or Masters degree 8+ years of experience in customer service centers, including 3+ years in a management role. Experience in global customer service centers and startups is highly preferred. Ability to work effectively in a fast-paced, dynamic environment. Proven ability to build and maintain strong relationships with customers and internal stakeholders. Reporting and Analytics: (1)Prepare regular reports on customer service performance and identify key performance indicators. (2)Analyze customer data to identify trends and opportunities for improvement.