Customer Success Account Manager

About the Opportunity:

We’re looking for a Customer Success Account Manager (CSAM) to manage and grow post-implementation client relationships. This is a strategic, commercial role focused on driving adoption, retention, and expansion. You’ll be the customer’s primary contact, acting as a trusted advisor and ensuring alignment between client goals and our offering.

You don’t need to know everything about our product on day one—but you do need to be technically driven, curious, and eager to learn fast.

Responsibilities: ● Manage a portfolio of B2B customers: Serve as the primary point of contact across your book of business. ● Run strategic reviews and account planning: Provide performance insights, roadmap alignment, and tailored recommendations. ● Proactively mitigate risk: Monitor customer engagement signals and act early to maintain account health. ● Drive growth: Identify upsell and cross-sell opportunities, working closely with Sales. ● Partner cross-functionally: Work cross-functionally with Product, Customer Support, Marketing, and Sales to align on customer priorities. ● Track and measure progress: Maintain clean records of customer objectives, engagement, and expansion opportunities.

Requirement: ● Minimum 1-2 years of professional experience in sales, account management, or customer-facing roles ● 1–2 years specifically in Customer Success or Account Management ● Strong commercial acumen and experience managing revenue-bearing accounts ● Excellent communication and stakeholder management skills (executive and technical) ● Highly organized, resourceful, and able to operate independently ● Comfortable in a fast-paced, technical environment

Nice to have ● Experience in the crypto or financial services industry ● Proficiency in Mandarin ● Familiarity with CRM and Customer Success tools like Salesforce, HubSpot, Gainsight, or Totango