Parts Specialist (1-year Contractor)

The Parts Specialist is responsible for managing parts logistics, dealer support, and system operations at Porsche Taiwan. This is a contractor role, focusing on handling dealer requests, overseeing parts delivery, maintaining the ordering system, and ensuring service quality.

Job Description:

  1. Support Dealer Network • Take responsibility for the Parts hotline • Handle dealer Parts request and provide suitable solution • Handle Parts ordering and cancellation • Handle Parts claim and return • Handle dealer with the Parts technical request

  2. Parts Business Operation Support • Manage and Monitor Parts outbound delivery activity • Handle and monitor local Parts ordering and delivery • Handle and monitor internal consumption • Make payment and relevant reports • Maintain strong cross-functional support including campaign management, internal logistics request

  3. Manage Parts Ordering System • Maintain system data and coordinate with PAG support team to solve Parts ordering and logistic system issue (SAP SD Module and Dealer Frontend order system) • Support and work with PAG on new Parts logistic system project

  4. Ensure the high standard of Customer Care • Monitor Dealers’ feedback to improving service quality • Prepare Parts information publishing at PTW communication platform (PPN) • Maintain active communication with PAG to resolve customer issue

  5. Assist Parts Manager in general • Support with Parts related plan and process optimization • Support yearly warehouse inventory stock-taking with external auditor • Support monthly meetings, including department meeting, logistics meeting, and Parts meeting

Requirements: • Fluent English and Traditional Chinese/ Mandarin • At least 2 years working experience in logistics, Inventory and Warehousing, Parts Market Support or similar in the auto-motive industry, and SAP. • Soft Skill Qualification: analytical, presentation and problem-solving skills • Bachelor’s degree in in Engineering, Business Administration, Logistic or related degree • Sufficient knowledge of Porsche Brand, Product and System • Proficient in Microsoft Office

Qualifications: • High levels of Integrity and Compliance, Proactive attitude, high level of decisiveness, high degree of self-motivation, strong ability to drive implementation and innovative